Returns & Refunds


Following a limited reopening of our fulfilment operation, we will soon begin to process returns. But there is a backlog, so please give us time to catch up if you have returned an order to us. We will not uphold the 30 days returns policy during the time of non-trading.

If you need to return any of your items, you can do so completely free of charge within 30 days of purchase.

1. FREE Return via CollectPlus

Use your local CollectPlus outlet to return items back to us at our cost. Use the peel-off CollectPlus label that is attached to your invoice or visit https://www.collectplus.co.uk/mossbros to reprint your label.

Search for your nearest CollectPlus outlet .

2. FREE Return via Post Office

Use your local Post Office to return items back to us at our cost. Use the peel-off Royal Mail label that is attached to your invoice or visit https://www.royalmail.com/track-my-return/create/1887 to reprint your label.

Search for your nearest Post Office

3. FREE Hermes Parcel Collection Service

To arrange a courier collection, visit the Hermes Parcel Return website here and select when and from where you'd like the goods collected. Then just print your returns label.

Responsibility for Returned Items

Returned items are your responsibility until they reach our warehouse so please ensure the packaging is secure. All items will be inspected on return and any item in unsuitable condition may be returned to you. Please make sure you are happy with all items before removing any labels.

The health and well-being of our customers and colleagues is our number one priority so we’ve made the difficult decision to close our stores across the UK and Ireland. It is therefore not currently possible to return items to any of our stores.

If you need to exchange your items for a different size, you can return your items by post and arrange for a different size to be sent out to you. Go to www.drmenge.com/exchanges to reserve your item in the right size and follow the instructions to return your unwanted size. We can only offer this service for UK orders.

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