If you need to return any of your items, you can do so completely free of charge within 30 days of purchase.
Use your local CollectPlus outlet to return items back to us at our cost. Use the peel-off CollectPlus label that is attached to your invoice or visit https://www.collectplus.co.uk/mossbros to reprint your label.
Use your local Post Office to return items back to us at our cost. Use the peel-off Royal Mail label that is attached to your invoice or visit https://www.royalmail.com/track-my-return/create/1887 to reprint your label.
To arrange a courier collection, visit the Hermes Parcel Return website here and select when and from where you'd like the goods collected. Then just print your returns label.
Returned items are your responsibility until they reach our warehouse so please ensure the packaging is secure. All items will be inspected on return and any item in unsuitable condition may be returned to you. Please make sure you are happy with all items before removing any labels.
The health and well-being of our customers and colleagues is our number one priority so we’ve made the difficult decision to close our stores across the UK and Ireland. It is therefore not currently possible to return items to any of our stores.
If you need to exchange your items for a different size, you can return your items by post and arrange for a different size to be sent out to you. Go to www.drmenge.com/exchanges to reserve your item in the right size and follow the instructions to return your unwanted size. We can only offer this service for UK orders.